The Five Dysfunctions of a Team is perhaps the best business book I’ve read. This book has been a manual for building teams at SalesLoft and I’m disappointed I did not read it earlier.
For my tenure at SalesLoft people have asked “What makes SalesLoft special?” I’d always tell them it’s that the people. That answer is fine. Most people accept it, but it doesn’t address what makes SalesLoft great. When I read Patrick Lencioni’s Five Dysfunctions of a Team it clicked—it’s the conflict.
My teams have a lot of arguments, but nobody takes those arguments personally. We all want what’s best for the product, company and customer. We just disagree about the best way to do that. Nobody takes a disagreement personally.
I think this is a must-read for everyone, because at some point everyone is going to have to be part of a team.