I purchased a Eufy RoboVac 11S on Black Friday last year. It has been a wonderful machine—both quieter and more powerful than my old Roomba.
Today I received an email from someone from Eufy to check in and see how my RoboVac is doing.
Hope this email finds you well. This is Jinna from Eufy Customer Satisfaction Team.
We are checking in to see how your Eufy RoboVac 11S works? Are you happy with it? If you’re not, we’d love to help out. Just reply to this email with details of any problems you’re having and we’ll get back to you right away to make things right.
If it isn’t functioning as promised we will assist you an exchange— it’s that simple.
Thank you!
Jinna
Eufy Customer Support Engineer
The vacuum is fine, but I absolutely love that the customer success team reached out to check in. I wish more teams would do this.